Shipping policy
Shipping
At Mi Casa Home we want to ensure your order reaches you safely and efficiently.
Shipping Locations:
We currently offer shipping within the UK only.
Delivery Time:
Standard Orders are processed and delivered within 10 working days. Larger items which need to be posted via a Specialised Courier may take a little longer. Please reach out to our Customer Services team via our email enquiries@micasahome.co.uk if you would like to check a delivery time before you purchase.
Shipping Costs:
- Free Shipping on all orders of £50 or more.
- A flat shipping rate of £4.99 applies to orders under £50.
Important Notices:
Whilst we will make every effort to deliver within the time stated on our Website, we will not be liable for any loss caused to you by any late delivery or failure to deliver within the estimated timescales. We aim to keep you updated if there are any delays. We will endeavour to get your goods to you as soon as possible. Should you wish to cancel your order, you will be refunded once the goods have been returned to our distribution centre in line with our Returns Policy or classified as lost by the Carrier company.
We will deliver your order to the address provided at checkout. If the delivery fails due to an incorrect address or the customer’s failure to respond to the courier or collect the parcel from a depot when requested, the items will be returned to us. In such cases, we will issue a refund for the product(s) only, minus the original delivery charges and any additional return fees charged by the courier.