Shipping & Returns
Shipping
At Mi Casa Home, we take pride in offering carefully curated items from beloved British brands and skilled artisans from around the world. We want to ensure your order reaches you safely and efficiently.
Shipping Locations:
We currently offer shipping within the UK only.
Delivery Time:
Orders are processed and delivered within 10 working days.
Shipping Costs:
- Free Shipping on all orders of £50 or more.
- A flat shipping rate of £4.99 applies to orders under £50.
Returns
UK Returns
We want you to love every piece as much as we do, but we understand that sometimes things don’t work out. At Mi Casa Home we offer a 14 day refund period for a full refund excluding shipping for full price items.
Please note that shipping costs are non-refundable for returns due to a change of mind. This is because we have already paid the courier for the service provided.
To be eligible for a return, you must contact us within 14 days, the item must be unused, in its full original packaging, and in a resaleable condition.
To initiate a return, please email us at enquiries@micasahome.co.uk with your order number and the items you'd like to return. We’ll respond as soon as possible with instructions on how and where to send your item(s) back. Items sent back to us without first requesting a return will not be accepted.
Please note, it is your responsibility to return the item to us, we do not provide free returns, unless the item is damaged or faulty. Please ensure you send it back to us using a tracked service as we cannot be held responsible if the return gets lost. It is also advised you use a courier who will take good care of your goods, as if they arrive back damaged to our warehouse due to transit on return we cannot issue a refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items and custom made to order items.
Damaged Items
While we take great care to ensure your order arrives in perfect condition, sometimes damage can occur during transit. Please inspect your order when you receive this and contact us within 48hrs if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please notify us by email at enquiries@micasahome.co.uk within 48hrs of delivery. Kindly include the following information:
- Photos of the Packaging
- Photos of the damage on the product
- Your order number
All packaging must be retained for the return.
We will get back to you promptly with a solution. If you would prefer a replacement, we will arrange for one to be sent out to you. Alternatively, we can offer you a full refund.